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The idea for Ministry of Supply began when…

My two co-founders and I met at MIT. We were all athletes who had worn performance clothing our whole lives, but, felt that professional clothing didn’t give you the same feeling of confidence.

Ministry of Supply is using technology to…

Improve professional clothing. Ministry of Supply develops all of our fabrics, incorporating technology, and using advanced manufacturing processes to ensure that your clothing performs as well as you do.

The Name “Ministry of Supply” came from…

The movie James Bond! In the Bond films, there is a character Q, who outfits Bond for all of his missions. That character is based on a real person, whose cover was the Ministry of Supply. Just like Q outfits Bond for anything, we do the same for our customers.

The co-founding team balances roles and responsibilities by…

Finding the sweet spot between what we have expertise in and what we’re passionate about. Good communication, clear roles and shared values help us work together as effectively as possible.

The value of e-commerce versus brick and mortar locations…

We started online and have since expanded to brick and mortar locations. We see both of them as instrumental to our success and are constantly working to make sure that both channels are in sync.

What I wish I knew when starting Ministry of Supply…

That it is definitely a marathon not a sprint!

Tools I use to improve our customer experience are…

Zendesk, Klaviyo and Delighted all allow us to have good relationships with customers, understand feedback and improve our customer experience.

Best advice for funding your start up…

Find the believers rather than trying to convince the non-believers.

Top 3 tips for problem solving…

  1. Understand exactly what problem you’re trying to solve. Sometimes you try to problem solve something without a clear understanding of what the problem actually is!
  2. Talk to people and collaborate.
  3. Go into any problem with an open mind.

Workplace culture is important to the business because…

Culture is everything. It’s how people at the company work together, it’s the values that are shared and it’s how you talk and communicate. It’s so important because it dictates how decisions are made and how the company operates.

Mentors are important because…

It’s important to be able to talk to someone and to get advice. Sometimes an outside perspective can make everything a lot more clear. Mentors don’t necessarily need to be older or more experienced. Rather, it’s more important that they’re open and you’re comfortable asking them questions.

My mentor is…

My old boss, Julie. She is always there for me and taught me the importance of hard work, being kind and being prepared.

By 2017 Ministry of Supply will…

Be in your closet!